Last updated: August 31, 2026

Shenzhen Shenguan Watch Co., Ltd. (“Shenguan,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit this website, submit an inquiry, request a quotation, contact our team, or otherwise interact with our online services.

1. Information We Collect

We may collect information that you choose to provide, including:

• Your name, email address, telephone or WhatsApp number, company name, and country or region.
• Your product interests, selected watches, estimated quantities, target price range, customization requirements, design preferences, technical questions, and other information included in your message.
• Files, reference images, specifications, logos, artwork, or other materials that you voluntarily provide for an OEM/ODM project.
• Your email address and subscription preferences when you request updates or marketing communications.
• Records of communications between you and Shenguan, including inquiry history and follow-up correspondence.

When you use the website, certain technical information may be collected automatically, such as your IP address, browser type, device type, operating system, referring page, pages visited, access time, and basic server-log information. We do not ask you to submit payment-card details, government identification numbers, health information, or other sensitive personal information through this website.

2. How We Use Information

We use personal information only for legitimate business purposes, including to:

• Respond to inquiries, quotation requests, product questions, and technical or after-sales requests.
• Evaluate watch concepts and recommend suitable movements, cases, dials, straps, materials, finishes, packaging, and manufacturing solutions.
• Communicate about specifications, sampling, minimum order quantities, pricing, availability, production schedules, delivery, customization, and quality requirements.
• Maintain inquiry records, manage customer relationships, and provide requested services.
• Send product news or company updates when you have requested or agreed to receive them.
• Operate, secure, troubleshoot, and improve the website and its user experience.
• Prevent fraud, misuse, security incidents, infringement, or other unlawful activity.
• Comply with applicable laws, regulations, legal processes, and enforceable government requests.

Where consent is required by applicable law, we will rely on your consent, and you may withdraw it at any time. Withdrawal does not affect processing that occurred before the withdrawal.

3. Cookies and Similar Technologies

The website may use cookies or similar browser storage to support essential functions. For example, a short-lived product-selection cookie may remember watches added to your quotation list so that you can submit a batch inquiry. This selection may be retained for up to seven days unless you clear it sooner.

We may also use basic session, preference, security, and analytics technologies needed for navigation, language, form functionality, and website improvement. You can control cookies through your browser settings, but disabling essential cookies may prevent some website features from working correctly.

4. Third-Party Services and External Content

Some pages may load services or content supplied by third parties, such as web fonts, content-delivery networks, maps, social-sharing tools, embedded videos, analytics services, or WhatsApp links. When you load or interact with these services, the third party may receive technical information such as your IP address, browser details, and the page you visited. Their handling of information is governed by their own privacy policies, not this policy.

5. How We Share Information

We do not sell or rent your personal information. We may share information only when reasonably necessary with:

• Shenguan employees and authorized representatives who need it to respond to your request or manage your project.
• Service providers that support website hosting, email delivery, communications, data storage, security, analytics, or other business operations.
• Approved component suppliers, packaging providers, logistics providers, testing organizations, or other manufacturing partners when their involvement is needed to evaluate or fulfill your request.
• Government authorities, regulators, courts, or other parties when disclosure is required by law or necessary to protect legal rights, safety, and security.
• A successor or relevant counterparty in connection with a merger, restructuring, financing, sale of assets, or similar business transaction, subject to appropriate confidentiality protections.

Service providers and project partners are expected to use personal information only for the services they perform and to apply appropriate safeguards.

6. International Data Transfers

Shenguan is located in China and serves customers in multiple countries. Information you submit may therefore be processed in China or in other locations where our service providers or business partners operate. Where applicable law requires it, we will use appropriate safeguards for cross-border transfers and provide additional notices or obtain consent as required.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, evaluating projects, maintaining business records, resolving disputes, enforcing agreements, and meeting legal or regulatory obligations. Retention periods depend on the nature of the information, the relationship with you, and applicable requirements. When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable.

8. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure. Please do not send trade secrets, confidential technical data, sensitive personal information, or final production artwork through an unsecured form or email unless necessary and appropriately protected.

9. Your Rights and Choices

Depending on the law that applies to you, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; withdraw consent; object to or restrict certain processing; or ask how your information is handled. You may also unsubscribe from marketing messages at any time by using the unsubscribe method provided or contacting us.

To make a privacy request, email exinliu@shenguanwatch.com. We may need to verify your identity before completing a request. Certain information may be retained where required by law or where another lawful basis permits retention.

10. Children’s Privacy

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

11. External Links

The website may contain links to third-party websites. Shenguan is not responsible for the privacy, security, or content practices of those websites. We encourage you to review their privacy notices before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations. The revised version will be posted on this page with an updated date. Material changes may also be communicated through an additional notice where appropriate.

13. Contact Us

If you have questions or requests concerning this Privacy Policy or our handling of personal information, contact:

Shenzhen Shenguan Watch Co., Ltd.
Room 803, Building G, Bafang Zhigu, No. 18, Huanguan South Road, Guanlan Street, Longhua District, Shenzhen, Guangdong, China.
Email: exinliu@shenguanwatch.com
Phone / WhatsApp: +86 159 1534 9573